Refund Policy

Clear and transparent refund terms for all Will Sparrow Technologies services and products

Policy effective immediately

Software & Development Services

Non-Refundable Policy

Due to the nature of customized software and AI projects, payments made for development or consulting are non-refundable once work has commenced.

Why this policy? Custom development involves dedicated resources, research, and tailored solutions that cannot be resold or repurposed for other clients.

Electronics & PCB Manufacturing

Before Production

24 Hours
Cancellation window

Orders canceled within 24 hours of confirmation may be eligible for a full refund

After Production Start

No Refunds
Once manufacturing begins

Refunds are not available once manufacturing or procurement has begun

Defective Products

Replacements
After inspection

In case of verified manufacturing defects, replacements or partial refunds may be offered after inspection

Subscription Services

Cancellation Policy

Subscription cancellations will take effect from the next billing cycle

You'll continue to have access until the current period ends

No Refunds

No refunds will be issued for the ongoing billing period

Plan ahead when canceling subscriptions

How to Request a Refund

Requirements

Email Request

Send to support@willsparrow.com

Order Details

Include order number and description

Proof of Purchase

Invoice or receipt required

Timeline

7
Business Days
From delivery date to submit request
Requests after this period may not be processed

Need Clarification?

Our refund policy is designed to be fair while protecting the custom nature of our services. Contact us if you have any questions about these terms.